Everything you need to know about shopping with ANYORA STORE — shipping, returns, privacy and terms, all in plain English.
At ANYORA STORE, we want your new appliances to reach you quickly and safely. Here's everything you need to know about how we ship.
Orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 2:00pm or over the weekend are processed the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.
Once your order is dispatched, we'll email you a tracking number so you can follow your parcel every step of the way. If you haven't received tracking within 3 business days, please contact us at support@anyorastore.shop.
We currently ship across the United Kingdom. Some remote areas (including parts of the Scottish Highlands, islands, Northern Ireland, and the Channel Islands) may experience slightly longer delivery times or additional charges, which will be shown at checkout.
If your order is delayed, arrives damaged, or goes missing in transit, please contact us within 7 days of the expected delivery date. We'll investigate with the courier and make it right — whether that's a replacement or a refund. Please keep all packaging until any issue is resolved.
We want you to love your purchase. If something isn't right, our returns process is simple and fair, and fully in line with your rights under UK consumer law.
You have 30 days from the day you receive your item to request a return for any reason. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included.
If your item arrives faulty, damaged, or not as described, you're entitled to a replacement or full refund — including any delivery costs. Please contact us within 30 days with your order number and a photo of the issue, and we'll cover the cost of the return.
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to process the funds.
For change-of-mind returns, the cost of return postage is the customer's responsibility. For faulty, damaged, or incorrect items, ANYORA STORE covers all return costs.
For hygiene and safety reasons, certain items (such as personal care products) can only be returned if unopened and unused, unless they are faulty. Any exceptions will be clearly noted on the product page.
This policy is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
ANYORA STORE LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
We only share your data with trusted partners who help us run our store — such as delivery couriers, payment processors, and email providers — and only to the extent needed to serve you. We never sell your personal data to third parties.
Our website uses cookies to keep your basket working, understand how the site is used, and (with your consent) support marketing. You can manage or disable cookies in your browser settings, though some features may not work as intended.
Under UK data protection law you have the right to access, correct, or delete your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, email us at support@anyorastore.shop. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
We keep your personal data only as long as necessary to fulfil the purposes above, including legal, accounting, and reporting requirements.
For any privacy questions, contact the data controller: ANYORA STORE LTD, 43 Grove Road, Romford, England, RM6 4AQ — support@anyorastore.shop.
These Terms of Service ("Terms") govern your use of anyorastore.shop and any purchases you make from ANYORA STORE LTD. By using our website or placing an order, you agree to these Terms.
ANYORA STORE LTD is a company registered in England & Wales (company number 17365172), with its registered office at 43 Grove Road, Romford, England, RM6 4AQ.
When you place an order, you'll receive an acknowledgement email. This confirms we've received your order but does not form a contract. A binding contract is formed only when we dispatch your item. We reserve the right to refuse or cancel any order, for example if an item is out of stock or there's a pricing error, in which case we'll refund you in full.
Payment is taken at checkout through our secure payment providers. You confirm that you are authorised to use the payment method provided.
Returns and refunds are governed by our Refund & Returns Policy above, which forms part of these Terms.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Otherwise, our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses.
These Terms are governed by the laws of England & Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
Questions about these Terms? Email support@anyorastore.shop or call +44 7411 562461.